Refund & Cancellation Policy

1. Nature of services

H&A LLP (H&A TAXATION SERVICES LLP, LLPIN ADB-0680) provides professional tax filing, tax planning, and compliance services on an assisted/manual basis. All services involve professional time and effort that begins upon payment confirmation. Fees are therefore non-refundable in most circumstances, as described below.

2. When a refund may be granted

A refund of the base fee (excluding GST) may be considered in the following situations:

• Duplicate payment: If the same order was charged more than once due to a technical error, the duplicate amount will be refunded in full within 7 business days.
• Service not commenced: If H&A LLP has not yet begun work on your engagement and you cancel within 24 hours of payment, a refund of the base fee (excluding GST) may be issued at our discretion.
• Service cannot be delivered: If H&A LLP determines that it is unable to deliver the purchased service for reasons within our control, the base fee will be refunded.

3. When a refund will not be granted

• Work has commenced (documents reviewed, computation started, or communication initiated).
• The service was delivered and the ITR was filed or the deliverable was provided.
• The client provided incomplete, incorrect, or fraudulent information.
• The client changed their mind after work commenced.
• GST collected and remitted to the government is not refundable under any circumstance.
• Complexity surcharges agreed after initial review are non-refundable once work begins.

4. How to request a refund

Send a written request to [email protected] with:

• Your full name and registered email address.
• Order ID or payment reference number.
• Reason for the refund request.

We will acknowledge your request within 2 business days and communicate our decision within 7 business days.

5. Refund processing

Approved refunds are processed to the original payment method (Razorpay) within 5–10 business days of approval. Processing timelines depend on your bank or card issuer. H&A LLP is not responsible for delays caused by the payment gateway or your financial institution.

6. Cancellation of ongoing engagements

For multi-year or retainer engagements, either party may cancel with 15 days' written notice. Fees for work already completed are payable and non-refundable. Fees for future periods not yet commenced will be refunded on a pro-rata basis.

7. No guaranteed outcomes

H&A LLP does not guarantee specific tax outcomes, refund amounts, or savings. Refund eligibility under this policy relates solely to service fees paid to H&A LLP and has no connection to income tax refunds issued by the Income Tax Department of India.

8. Grievance redressal

If you are dissatisfied with our response, please contact our Grievance Officer:

9. Governing law

This policy is governed by the laws of India. Disputes are subject to the jurisdiction of courts in Thane, Maharashtra.